On this page you can read the answers to the most asked questions. If you don´t find the answer to your question, please don´t hesitate to contact us. 

You can purchase T1A products from our Resellers across Europe.

All T1A products are classified into five different grades: REZERTIF1ED, REZERTIF1ED+, T1A, BARGA1N+, and BARGA1N. Desktops are classified as REZERTIF1ED+, REZERTIF1ED, and T1A. 
Learn more at Our Concept

The devices from all product lines are backed by a standard 2-year warranty, extendable to 4 years. The battery is not covered by this warranty. The battery is covered by 6-month warranty.

T1A Products within all product lines are called premium refurbished products because their market value in the new condition is high. After the refurbishment process, their market value is still high, but they are made accessible at a more affordable price because they are in their second life cycle. T1A receives high batches of products from global multinational corporations and public sector that have a policy of replacing their products after 2-3 years.

Part of T1A Asset Recovery Process is GDPR compliant data erasure. All devices, even those sent to recycling are data wiped. This process is backed by our ISO 27001 certification.

T1A is a Microsoft Authorized Refurbisher, and we have a Gold Partner status with Microsoft. A new Microsoft Windows 10 Home or Pro is installed on all devices.

No. All T1A refurbished computers come pre-installed with genuine Windows 10 Pro or Home.

Some T1A refurbished computers are compatible with Windows 11 updates. Please check the specs on a specific part number to see the compatibility for Windows 11 update. For a full spec overview, click on the search icon on the top right corner, and insert the part number of interest.

 T1A, BARGA1N +, and BARGA1N: All products carries 6 months warranty for the battery. 

When creating an RMA on our portal, you receive a reply from our service team.

in that reply, a link follow with the reply.


Regarding your RMA (return merchandise authorization) request.


Dear Customer.
Your RMA Request has been approved.

Ticket ID: 2021xxxx
Subject: RMA – Customer
Date October 9 2019 at 01:30 PM CEST


Please use this link https://t1a.freshdesk.com/public/tickets/ for all further correspondence and status regarding your case. When replying to us in the ticket system, please make sure to put your ticket ID in the subject field so that we can track your replies.


Shipment of returned goods

When returning the goods, please make sure to write your ticket ID no. – 2021xxxx – on the outside of the package before shipping it off to us. 


When you sent your RMA to Tier1asset Denmark we urge you to make sure that your warranty has not expired before we receive your goods for this ticket. If we receive your goods after the warranty has expired your goods will be returned to you without any action taken.

Please return your RMA to below address:

Tier1Asset A/S – Hejrevang 18, DK- 3450 Alleroed, Denmark


By using this link, you can follow your RMA status from start to finish.

If you encounter any issues, please contact us on: RMA@tier1asset.com

If you have any question, regarding orders, or products, please contact our order team on: Order@tier1asset.com


If you have any question, regarding RMA’s or want to get in contact with our support team please contact: RMA@tier1asset.com


you can also reach us on the phone on: +45 70 25 07 60.

here you will be presented to a menu, please type the number needed to get in contact with the desired department.

With the Lenovo T440s, there is a known battery issue.

The issue can in 8/10 cases be resolved with the solution below.

  1. Turn off the machine.
  2. Unplug the machine from any power source.
  3. Take out the External battery.
  4. Press and hold for 10 seconds, the emergency reset hole (this needs to be done with a paperclip)
    It is number 5 in the picture below.
  1. Plug in the power again (NOT THE BATTERY)
  2. Turn on the PC.

If the solution doesn’t work, please create an RMA on following site: https://tier1asset.com/rma-application-form/ 

A credit note is issued, with the amount equivalent to the product price, at the given time.

There are two scenarios, they will be explained here below.


1) You are a credit customer (A customer that has credit insurance with T1A and doesn’t have to pay in advance to the shipment of the order)


The credit policy for the above is that the amount credited will be available for future purchases.

The amount credited, will therefore not be wire transferred to your bank account.


For further information, please contact your account manager.


2) You are a prepay customer (A customer that needs to pay upfront, prior to the order being shipped, meaning that you are not credit insured at T1A.)


The credit policy for the above is that the amount credited will be rectified within 8-14 days of the credit notes issuance.


For further information, please contact your account manager.

If your still not up and running, please click on this guide. (+ et link på billedet til den nye RMA side)

With the Dell Lattitude models there is a known battery issue with the battery icon showing as an “X”.

The issue can in 8/10 cases be resolved with the solution below:

  1. Please remove the battery and ac adaptor.  
  2. Press and hold the power button for 15 seconds. Now wait for 2 minutes.  
  3. Please reconnect the battery and ac adaptor and power on the system.

If the solution doesn’t work, please create an RMA on following site: https://tier1asset.com/rma-application-form/ 

The part number structure is created to ease the understanding of product type, model and grade. Each product has an assigned part number from T1A. Different part numbers on the same model mean that the models have different specs. If you purchase products with the same part number, you are ensured to receive the same product each time.